Privacy Policy

Dubai Luxury Pool Experiences ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Dubai Luxury Pool Experiences when you use our website (dubaipool.com) and our services.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1. Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or register for our services
• Make a booking or purchase
• Complete forms on our website
• Subscribe to our newsletters or updates
• Contact customer service
• Participate in surveys, contests, or promotions

This information may include:

• Contact information (name, email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Booking preferences and requirements (dates, number of guests, special requests)
• Account credentials (username, password)
• Profile information (preferences, interests)
• Communications you send to us

1.2. Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

• Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information
• Log Information: Information related to your usage of our services, including IP address, browser type, pages viewed, time spent on pages, links clicked, and the page you visited before navigating to our website
• Location Information: Information about your location, which may be determined through your IP address
• Cookie Information: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and purchases
• Provide, maintain, and improve our services
• Send confirmations, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, promotions, and events
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations
• Protect the rights, property, or safety of Dubai Luxury Pool Experiences, our users, or others

3. Sharing of Information

We may share the personal information we collect as follows:

3.1. With Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors for transaction processing
• Email service providers for communication delivery
• Analytics providers to help us understand website usage
• Customer service platforms to assist with support requests
• Venue and experience providers to fulfill your bookings

3.2. For Legal Reasons

We may disclose your information if we believe disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service and other agreements
• Detect, investigate, prevent, or address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of Dubai Luxury Pool Experiences, our users, or the public

3.3. Business Transfers

We may share or transfer information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, in which case personal data held by us about our users would be among the assets transferred to the buyer.

3.4. With Your Consent

We may share information with third parties when you consent to such sharing.

4. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to collect information and improve your online experience. These technologies may collect information about your browsing activities over time and across different websites.

4.1. Types of Cookies We Use

• Essential Cookies: Necessary for the website to function and cannot be switched off
• Performance Cookies: Allow us to count visits and traffic sources
• Functional Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: May be set by our advertising partners to build a profile of your interests

4.2. Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, if you disable cookies, some features of our services may not function properly.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

6. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent for the processing of your personal information
• Objecting to or restricting certain processing of your personal information
• Requesting portability of your personal information
• Lodging a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7.1. Marketing Communications

You can opt out of receiving promotional emails from Dubai Luxury Pool Experiences by following the instructions in those emails or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8. International Data Transfers

We are based in the United Kingdom and process information in various jurisdictions, including the UAE. Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

If you are located outside the United Kingdom or UAE and choose to provide information to us, please note that we transfer the information to these countries and process it there. Your submission of information represents your agreement to that transfer.

9. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: